Privacy policy

Privacy Policy — DaXenio

At DaXenio, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, use our services, or contact us at support@daxenio.com.
Please read this policy carefully.

1. Information We Collect

When you use our website or communicate with us, we may collect the following types of information:

  • Identity and contact information: your name, billing and shipping address, phone number, email address, and other information needed to process your order or provide support.
  • Order and payment information: details about items purchased, payment status, and transaction information. Payment card information is processed securely by our payment providers and is not stored on DaXenio’s servers.
  • Account information: login details and preferences if you create an account with us.
  • Device and browsing information: IP address, browser type, device information, pages visited, products viewed, referral source, and interactions with our website.
  • Communications: messages, requests, reviews, or feedback you send to us.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, ship, and manage your orders.
  • Manage customer accounts and prevent fraudulent transactions.
  • Send order updates, service notifications, and other essential communications.
  • Send promotional emails, special offers, and updates when you have opted in. You may unsubscribe at any time.
  • Improve our website, products, services, and customer experience.
  • Analyze website usage and performance.
  • Comply with legal, tax, accounting, and regulatory obligations.

3. How We Share Your Information

DaXenio does not sell or rent your personal information.
We may share information only when necessary with:

  • Service providers: companies that help us operate our store, including payment processors, shipping carriers, hosting providers, analytics providers, email services, and customer-support tools.
  • Business and legal requirements: authorities, advisors, or other parties when required by law, to respond to legal requests, protect our rights, prevent fraud, or enforce our policies.
  • Business transfers: if DaXenio is involved in a merger, acquisition, sale, or transfer of business assets, personal data may be transferred as part of that transaction, subject to applicable law.

4. Cookies and Similar Technologies

DaXenio may use cookies and similar technologies to operate the website, remember your preferences, understand website traffic, improve performance, and support marketing activities.
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

5. Data Security

We use reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal obligations.
  • Request restriction of certain processing activities.
  • Object to the use of your information for direct marketing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your data in a portable format, where applicable.
To exercise these rights, email us at support@daxenio.com. We may need to verify your identity before completing your request.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including processing orders, providing support, resolving disputes, complying with legal obligations, and enforcing our agreements.

8. Third-Party Links

Our website may contain links to third-party websites or services. DaXenio is not responsible for the privacy practices or content of those external websites. Please review their privacy policies before providing personal information.

9. Children’s Privacy

DaXenio does not knowingly collect personal information from children under the age required by applicable law to provide consent. If you believe a child has provided us with personal information, please contact us at support@daxenio.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will be posted on this page with the updated date.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, contact us at:
DaXenio